A thank-you present from your prior Marriott stay

Hi team
I wrote a quick note about the research session we had last week and the notes that followed. The conversation moved across a few topics and it might help to lay them out in one place so everyone can catch up quickly.
First, the group agreed that the sample feedback forms were clear but could use one fewer question to improve response rates. That change would make the interaction shorter and more focused. A shorter form was seen as kinder to guests and easier to finish from a phone.
Second, there was a thought that packaging and presentation matter when sending items to households. A simple insert that thanks the guest for their stay and explains the short questionnaire would connect the experience to the product. Keep the tone warm and practical.
Third, the scheduling team noted that timing matters for follow up. If a guest receives an email three to five days after a stay they are more likely to remember specifics and to participate. The team prefers gentle timing rather than an immediate prompt.
Finally, someone mentioned logistics details such as how many sets to reserve for each geographic area. That will need more coordination with distribution partners. For now, the idea is to keep the message straightforward and helpful so recipients know what to expect and how to proceed.

Marriot A thank-you from Marriot for your past-year stay Because you stayed at a Marriot Hotel or a Marriot partnered hotel within the past year, you are eligible to receive a 2-pillow luxury cooling set provided at no charge to households in your area, and after completing a brief questionnaire you may also claim a 2-night stay at select locations provided at no charge. View Pillows + 2 Night Stay What to know about this luxury cooling pillow set Cooling surface technology Designed to dissipate heat and reduce night sweats so the pillow stays comfortable through the night. Supportive loft Engineered to maintain head and neck alignment for a restorative rest without flattening. Breathable fill Materials that promote airflow, keeping the interior fresh and ventilated over time. Hypoallergenic options Fabrics and fills chosen for comfort and reduced allergen exposure for sensitive sleepers. Durable construction Reinforced stitching and quality materials designed to keep shape and performance long term. Easy care Removable covers or surfaces that are simple to wash and maintain for everyday use. Note: quantities are determined by this program and access to stay dates is scheduled by participating locations. To have your 2-pillow cooling set shipped and to claim the complementary 2-night stay after a short questionnaire, follow the link above and complete the brief form; you will not be billed for the pillows or the qualifying stay nights. Thanks for staying at a Marriot Hotel. Your feedback guides how we welcome guests in the future.

I was on a forum thread where people were comparing notes about travel and comfort and someone posted a short list of things they look for in a pillow,
then another person said that the difference between a good night and an average night often starts with how the pillow handles warm weather,
and the thread turned into a series of small anecdotes about packing pillows for road trips and how cabin temperatures vary across regions.
One contributor noted that small, practical inserts in a package make recipients feel seen and informed without adding clutter,
while another person wrote about keeping a lightweight pillow for short stays so laundering is easy and storage is simple.
The conversation moved toward the idea of surveys being respectful of guest time and how a concise questionnaire can actually improve participation rates,
then someone chimed in about scheduling follow up messages at moments that are most convenient, like early in the afternoon rather than late at night.
A few people offered tips on checking labels for fabric care instructions and shared recommendations on how to wash a removable cover gently to preserve cooling properties,
and the tone of the thread stayed constructive with people exchanging practical, experience-based suggestions.
Toward the end, the group summarized that clear communication, thoughtful timing, and simple care instructions tend to improve the overall experience for both hosts and guests,
and several participants agreed to keep an eye out for future threads that share new ideas about travel comfort and easy product care.