Your past Marriott stay includes a thank you gift

That is going to be the same thing as last time. I will be there at 10AM.

Lane: hey team, did you see the notes from the morning check-in about the guest feedback session A: I read most of it while waiting for coffee, a few points stuck out about the lobby signage and room temperature controls B: same here, and also the suggestion about offering another pillow type at the desk for same-day swaps A: that was practical, one guest wrote that a different firmness helped them sleep through the night C: I drafted a short note recommending we trial a cooling option in a handful of rooms next month A: how many rooms are you thinking and which properties would be best for the sample C: I thought the downtown location with high occupancy, plus the airport property which has many business guests B: sounds right, guests at the airport care about sleep during short stays and business travelers appreciate comfort A: we should also include a small postcard in the room explaining the pillow option and how to request it C: yes, and the front desk team can record feedback on a one-question card when guests return the pillow B: that creates a simple loop, desk notes go to operations and then housekeeping can rotate items A: can we have a two-week pilot and then a five-question follow-up card for participants C: two weeks should show patterns, and the five questions will be quick enough for most guests B: I will schedule a short debrief after week three to review responses and any maintenance issues A: perfect, I will create the material for the postcard and draft the questions C: thanks, and please include an easy checkbox for lighting and another for perceived temperature comfort A: will do, that will help us pick the right pillow composition moving forward B: closing note, keep it simple and focus on guest comfort and operational ease

Marriot A thank-you from Marriot for guests who stayed in the past year We are providing a 2-pillow luxury cooling set at no charge to households who stayed at a Marriot Hotel or a Marriot partnered hotel within the past year; after a quick questionnaire you may also claim a 2-night stay at select locations at no charge, one pillow set per household, total pillow allocation is 500; Ends Tomorrow. Redeem Your Pillows + 2 Nights Details about this pillow set Temperature-regulating fabric that helps dissipate heat for cooler sleep Gel-infused fill that maintains a balanced surface without excessive firmness Breathable construction to reduce moisture and improve overnight comfort Adaptive support that gently conforms to head and neck alignment needs Durable, easy-care covers designed for repeated laundering without loss of performance Thoughtful design focused on quiet, pressure-relieving comfort for better rest Note: quantities are determined by program allocation and access to stay dates and locations is based on program scheduling. Thank you for choosing Marriot; your stay and feedback help us refine guest comfort.

I was reading the thread about the shift schedule and someone posted a long list of small wins from last quarter and it sparked a back and forth that felt like catching up with a group of colleagues after a busy week
One person wrote that swapping one task had improved morning handoffs and another chimed in that a short pre-shift huddle removed confusion about room readiness
There was a comment about a new linen rotation that made laundry logistics smoother and someone else replied asking for a short checklist to make it repeatable
A lighter note followed about snacks in the break room, which led to a practical suggestion to rotate choices each month so teams feel the change without extra work
After that, a few contributors described how they document guest comments, and one suggested using a single phrase to capture comfort issues so the notes are easier to scan
The exchange had an inquisitive tone and a few helpful clarifications, like which forms to use and the best time to collect quick feedback without interrupting guests
There was a plan proposed to pilot a small change at two properties and then review outcomes over three weeks with a short meeting to decide next steps
People volunteered to help prepare materials and one person offered to draft a short template for the front desk to use when logging comments
By the end, the thread felt like a compact action plan and a shared sense of purpose, with a gentle reminder that small adjustments can have a steady impact on guest comfort and internal workflow