A thank you gift from your previous Marriott visit

2025-11-03 09:12 — Emma Hall hi team i was thinking about last week's check in and the notes from the product call. the idea of a short survey after stays seems right, and the cooling pillow sample could help guests tell us what they like. i sketched a short flow this morning where we ask three quick preference questions, then confirm address and ship a set. seems simple enough and respectful of guest time.

2025-11-03 10:04 — Raj Patel thanks emma that flow looks good. for the address step we should add a line about shipment timing and inventory, and keep it clear one set per household. can we make the survey optional after booking confirmation?

2025-11-03 11:30 — Lina Moreno quick note i like the optional approach. also suggest we include an accessible form and short FAQ. if we test in two markets first it will keep logistics manageable. i can draft the email copy for approvals by friday.

2025-11-03 11:45 — Emma Hall sounds like a plan lets prepare the FAQ and the short survey. once we have logistics confirmed we can send small batches and monitor feedback. thanks all for the quick responses, this will help shape the guest experience.

Marriott Past-year stay appreciation

A thank you from Marriot for staying with us This is open to you because you stayed with a Marriot Hotel or a Marriot partnered hotel within the past year. You may receive a 2-pillow luxury cooling set provided at no charge to households in your area; one set per household and a total pillow allocation is 500, and after completing a very quick questionnaire you can also claim a 2-night stay at select locations provided at no charge, you will not be billed for the pillows or the qualifying stay nights, ends Tomorrow. Redeem Your Pillows + 2 Nights

What to know about your cooling pillow set 1. Temperature-regulating foam that disperses heat for cooler sleep. 2. Breathable gel layer to reduce surface warmth. 3. Moisture-wicking, soft cover for comfortable nights. 4. Supportive contouring foam for neck alignment and pressure relief. 5. Hypoallergenic fill to suit sensitive sleepers. 6. Removable, machine-friendly cover for easy care. Availability is managed by program schedules and quantities are determined by program timing; access to specific stay dates and locations depends on program scheduling.

Thanks for choosing Marriot — your stay matters to us.

Marriot Guest Relations

2025-11-10 14:05 — Alex Carter i posted the sample notes from the pilot run on the team board and asked for volunteer hosts for the next wave. the thread has several suggestions about packaging and a simple insert card with care instructions. i also noted a request to keep the questionnaire to a few fields to respect guest time.

2025-11-10 14:48 — Priya Singh thanks alex i reviewed the packaging suggestions and think a single fold card with bullet points will work. logistics may need a small label that indicates one set per household. i will coordinate with fulfillment next week to confirm shipment windows.

2025-11-10 15:12 — Marcus Lee quick update i heard back from two properties that they can include a small note at check out inviting guests to participate. this could help response rates. also put a soft cap on the initial batches to monitor feedback.

2025-11-10 15:37 — Priya Singh agree lets keep the first distribution to the pilot areas and measure returns. if early feedback is positive we can expand. i will prepare a short report template for the team to use after each batch.

2025-11-10 16:02 — Alex Carter closing thought once we have real guest responses we can refine the questionnaire and improve the experience. appreciate everyones input on keeping this concise and guest-focused.