Jan 12, 2026 09:14 AM - Alex to Team Alex: I reviewed the notes from last week and I think we should simplify the welcome survey. The current draft runs long and guests stop halfway.
Jan 12, 2026 09:47 AM - Priya to Alex Priya: I agree. Could we reduce the questions to five and make the feedback focused on sleep comfort, check-in ease, room temperature, and service
Jan 12, 2026 10:05 AM - Marco to Priya, Alex Marco: If we do that, we should also mention the pillow set clearly so respondents know there is an item arriving after completion. The benefits must be specific and short.
Jan 12, 2026 10:22 AM - Priya to Marco Priya: Good point. I will draft short benefit lines and a concise questionnaire flow. I will aim for mobile-first layout and one-sentence prompts.
Jan 12, 2026 11:03 AM - Alex to All Alex: Lets test the survey on two devices, collect 30 responses internally, and check that the fulfillment notice is easy to read. Also include clear scheduling details for stay dates.
Jan 12, 2026 11:40 AM - Marco to Alex, Priya Marco: I will set up the internal test and share results by the end of the day. Priya, thanks for taking the copy edit.
Jan 12, 2026 12:05 PM - Priya to Team Priya: Draft will be ready by 3 PM. I will include short confirmations and arrival timing for the pillow set shipment. Team will review and finalize before launch.
| Marriott | A thank-you from Marriot for your recent stay Because you stayed at a Marriot Hotel or a Marriot partnered hotel within the past year, you are eligible to receive a two-pillow luxury cooling set provided at no charge to households in your area; after completing a quick questionnaire you can also claim a 2-night stay at select locations provided at no charge. One pillow set per household. Total pillow allocation is 500. Ends Tomorrow. | | Details about this pillow set | Cooling knit shell that disperses heat | Gel-infused foam core for consistent temperature | | Breathable inner channels for airflow | Adaptive loft to support multiple sleep positions | | Hypoallergenic, easy-care fabric | Durable construction for lasting comfort | This is a 2-pillow set. Availability is based on program scheduling and quantities are determined by program allocation. | | | | | | Thank you for staying at a Marriot Hotel. Your feedback helps us improve guest comfort and makes future stays better for everyone. | | | |
Feb 02, 2026 08:02 AM - Sam to Group Sam: I remember the layout discussion from yesterday. The key is short confirmations and a clear next step after submission. What if we add a single checkbox to opt into scheduling the stay dates rather than a long calendar picker
Feb 02, 2026 08:15 AM - Lina to Sam, Team Lina: That approach makes sense. If the questionnaire captures preferred windows and then we follow up with exact dates, it reduces friction. Also include an accessible confirmation email so guests know shipment timing for the pillows
Feb 02, 2026 08:37 AM - Raj to Lina, Sam Raj: For fulfillment, we should batch shipments by region and add a short notification that shows expected transit days. The message should be brief and emphasize timing rather than policy
Feb 02, 2026 09:00 AM - Sam to Raj, Lina Sam: Agreed. I will draft a short fulfillment note that can be injected into the confirmation email. It will read as a single sentence and include an expected week window for arrival
Feb 02, 2026 09:28 AM - Lina to Team Lina: When we finalize, please ensure the confirmation email also links to support and an FAQ that answers common questions about comfort, materials, and returns. Keep the language simple
Feb 02, 2026 09:45 AM - Raj to Sam Raj: I will prepare the FAQ bullets and pass them to design so the layout stays consistent across mobile and desktop. We will test the whole flow end to end tomorrow morning
Feb 02, 2026 10:12 AM - Sam to Group Sam: Thanks everyone. This plan keeps things clear for guests and light on choices. That should improve completion rates and make fulfillment smoother
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